[Published: April 2019]
Parking & Transportation Services is moving from 340 Bonair Siding to Stanford Redwood City in June. This means that we will no longer have a physical office on the main campus. In preparation for our move, we are planning to close our retail counter in early June, and we will not have a retail counter at Stanford Redwood City.
What does this mean?
Over the past two years, we have been transitioning our processes online in anticipation of this change.
This means that even when our physical office closes, you will be able to complete the following transactions online:
Buy a parking permit and sign up for the Commute Club through our virtual parking permit system.
Access the Pre-Tax Transit and Commuter Benefits Portal.
Request a Caltrain Go Pass and/or VTA SmartPass.
There are some services that continue to involve a physical product or our physical presence, including:
Bike registration. Since bike registration continues to be an in-person process, we will be hosting monthly bike registration events at the main campus and Stanford Redwood City on specific days.
Main campus: The next bike registration will be at White Plaza on Friday, April 26, from 11 a.m. to 1 p.m.
Stanford Redwood City: The next bike registration will be near Cardinal Hall on Friday, May 1, from 11 a.m. to 1 p.m. Sign up for this event.
Department and vendor/contractor permits. Department and vendor/contractor permits are currently purchased at our office. We will continue to keep you updated on the changes as details become available.
Pedestrian Zone access. We will update you about how the process for requesting Pedestrian Zone access will change in the upcoming months.
We will continue to move all of our services online or provide other solutions that don’t require coming to our office. We will provide updates as the remaining changes are implemented.
Even after our retail counter closes, our commitment to providing a high level of customer service will continue. During this time of transition, we appreciate your patience as we work through the details of our move.
Whether we are on the main campus or at Stanford Redwood City, you will continue to be able to reach us by email at firstname.lastname@example.org or phone at 650.723.9362 from 7:30 a.m. to 5 p.m. on weekdays. Please anticipate that during several days of the actual move, our staff will be displaced, and our phone response capabilities, while expected to be available, may be curtailed.
We will continue to provide regular updates about our move, services that have changed due to our move, and the exact date that our main campus office will be closing. You can also visit P&TS is Moving FAQ to learn more.