Returns and Exchanges
When you have a change of circumstance and no longer need your current parking permit, act quickly to collect your prorated refund (if eligible), stop future payments, exchange permits easily, or begin receiving incentives for switching to sustainable transportation. Whatever your situation, if you have a physical permit, do NOT throw your permit away.
How to return or exchange your permit
For ongoing Pre-Tax Payroll Deduction and recurring debits/charges associated with long term permits, you must return your permit by the end of the current month to avoid being charged for the next month’s deduction. For example, if a permit is returned Jan. 5, payments will stop Feb. 1.
For other forms of payment, you may be eligible to receive a prorated refund for monthly permits, depending on the day of the month you return your permit. To check the value of your permit, call Parking & Transportation Services (P&TS) at 650.723.9362.
If you are switching to sustainable transportation, we can help you apply for financial and other incentives if you are eligible.
Contact us at firstname.lastname@example.org or 650.723.9362 if you have questions on returning or exchanging your permit..
Why return your permit
Any automated payments you have set up with our office will continue until your parking permit is returned or expired. Unexpired permits not returned within 30 days will be reported to the Department of Public Safety. Further use may result in citations, fines, charges, loss of future parking privileges, and/or legal action.
What to do if you sell your car
If you are replacing your car:
Go to our online ordering system and enter your new car's license plate or VIN (last eight digits, including letters). If you would like step-by-step instructions on how to add license plate information to your account, please refer to our "How To" guide .
If you are going car free:
Return your permit to stop future deductions or receive a pro-rated refund (if eligible).