Returns and Exchanges
When you have a change of circumstance and no longer need your current parking permit, stop future payments, or begin receiving incentives for switching to sustainable transportation.
How to return or exchange your permit
For ongoing Pre-Tax Payroll Deduction and recurring debits/charges associated with long term permits, you must return your permit by the end of the current month to avoid being charged for the next month’s deduction.
If you are switching to sustainable transportation, we can help you apply for financial and other incentives if you are eligible.
Contact us at email@example.com or 650.723.9362 if you have questions on returning or exchanging your permit..
Why return your permit
Any automated payments you have set up with our office will continue until your parking permit is returned or expired. Please note that all sales are final and there are no refunds
What to do if you sell your car
If you are replacing your car:
Go to our online ordering system and enter your new car's license plate. If your vehicle has temporary plates, enter the temporary number. If unavailable, enter the last 8 characters of the VIN. IMPORTANT: Make sure to update with the permanent number once you have it.
Remove your previous car's license plate if you do not want the vehicle to continue to be able to use your parking permit.
If you would like step-by-step instructions on how to add license plate information to your account, please refer to our "How To" guide.
If you are going car free:
Return your permit to stop future deductions.
If you have unused daily physical “scratcher” permits
Unused, un-expired (2019) “scratcher” permits will be valid at both the main campus and SRWC through the end of 2019. Please note: Physical daily “scratchers” that haven’t been used and have expired can be mailed to our office from now through Nov. 29, 2019 to be updated with an expiry date of Dec. 31, 2019. We encourage you to use your physical permits as soon as possible to ensure you use them before Dec. 31, 2019. Unused “scratchers” purchased with a credit card, cash or check may be mailed to Stanford Transportation, 415 Broadway, 3rd Floor, Redwood City, CA 94063-8877 no later than November 29, 2019 to receive a refund.
If you have unused 2018 “scratchers” which have expired, they can be exchanged for 2019 “scratchers” by contacting us at firstname.lastname@example.org or 650.723.9362.