Returns and Exchanges
When you have a change of circumstance and no longer need your current parking permit, stop future payments, or begin receiving incentives for switching to sustainable transportation.
How to return or exchange your permit
For ongoing Pre-Tax Payroll Deduction and recurring debits/charges associated with long term permits, you must return your permit by the end of the current month to avoid being charged for the next month’s deduction.
To check the value of your permit, call Parking & Transportation Services (P&TS) at 650.723.9362.
If you are switching to sustainable transportation, we can help you apply for financial and other incentives if you are eligible.
Contact us at firstname.lastname@example.org or 650.723.9362 if you have questions on returning or exchanging your permit..
Why return your permit
Any automated payments you have set up with our office will continue until your parking permit is returned or expired.
What to do if you sell your car
If you are replacing your car:
Go to our online ordering system and enter your new car's license plate or VIN (last eight digits, including letters). Remove your previous car's license plate if you do not want the vehicle to continue to be able to use your parking permit.
If you would like step-by-step instructions on how to add license plate information to your account, please refer to our "How To" guide .
If you are going car free:
Return your permit to stop future deductions.
If you have unused daily physical "scratcher" permits
Unused, un-expired (2019) scratcher permits will be valid at both the main campus and SRWC through the end of 2019. Please note: Scratchers will no longer be accepted after Dec. 31, 2019. There will be no refunds for unused scratchers, so we encourage you to use your physical permits as soon as possible and ensure you use them before Dec. 31, 2019.
If you have unused 2018 scratchers which have expired, they can be exchanged for 2019 scratchers at our office.