Go Pass Clipper Transition FAQ
What is the Caltrain Go Pass?
The Caltrain Go Pass provides unlimited travel on Caltrain between all zones.
Am I eligible for a free Caltrain Go Pass?
The Go Pass is available for free to eligible faculty, staff, graduate students, and postdoctoral scholars. As of 2018, SLAC employees are eligible for the Go Pass. You can find more information on the Go Pass eligibility page. You can check your eligibility at on our Go Pass and Eco Pass eligibility checker.
What about the VTA Eco Pass?
The VTA Eco Pass allows unlimited travel on VTA buses and light rail, as well as several express buses (including the Dumbarton Express). It is available for free to eligible university and hospital employees. As of 2018, eligible commuters include SLAC employees. It is not available to students or postdoctoral scholars at this time. You can find more information on our VTA Eco Pass page. You can check your eligibility at on our Go Pass and Eco Pass eligibility checker.
Can I use any Clipper card for my 2018 Go Pass?
Go Pass users can request that the 2018 Go Pass be loaded on any adult fare Clipper card of their choice. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and RTC/ Disabled.
Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. If you are eligible for the VTA Eco Pass and have (or would like) an Eco Pass Clipper card, we encourage you to use the same Clipper card for both passes.
Can I use any Clipper card for my Eco Pass?
No. The Eco Pass is only available on pre-loaded Clipper cards, which are available through P&TS.
How can I transfer existing products/cash value onto a new Eco Pass Clipper card?
To request a transfer of cash value from one card to another, wait until you have received your Eco Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. There is a $5 fee for this service. Note that only cash value can be directly transferred.
Monthly passes and multi-ride tickets, including the VTA Eco Pass, cannot be transferred. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Eco Pass Clipper card. Please wait until you receive your Eco Pass Clipper card to cancel any existing transit orders. Questions about recurring transit orders, including transfer requests, can be sent to email@example.com.
How can I request a Go Pass on my Clipper Card?
Eligible Stanford affiliates should complete the 2018 Go Pass request form to request a Go Pass for 2018.
What if I don’t have a Clipper card?
- If you are eligible for the VTA Eco Pass (e.g., most benefits-eligible university or hospital employees): If you would like an Eco Pass Clipper card, please submit your contact information through the 2018 Go Pass request form and we will contact you with next steps.
- If you are NOT eligible for the VTA Eco Pass (e.g., graduate students and postdoctoral scholars): If you don’t have a Clipper card, you can purchase one at a participating retail location, or through Clipper. Please note that only adult fare Clipper cards are eligible for the Go Pass. Senior, Youth, and RTC/ Disabled cards cannot receive this pass.
Is there a deadline for requesting my Go Pass and/or Eco Pass?
No. 2018 Go and Eco Passes will be available throughout the year.
When will I be able to use my 2018 Go Pass?
The Go Pass is valid for the 2018 calendar year: from Jan. 1, 2018, through Dec. 31, 2018.
Once your Go Pass is loaded onto your card, you will need to tag your Clipper to activate the Go Pass. After that, you need to tag on and off for each ride. Please note that you need to tag the Clipper card within 180 days to activate the Go Pass. If you don’t, you will need to submit another request for your Go Pass to be loaded on your Clipper card.
Why is Stanford participating in the Go Pass on Clipper pilot program?
One of the major reasons behind this change is that Parking & Transportation Services is one of the departments slated to move to the new Redwood City campus. Once P&TS moves, we will no longer have a customer service presence on campus, nor will we be set up to do in-person transactions in Redwood City. We therefore need to reduce or eliminate physical, in-person processes such as affixing the Go Pass sticker to ID cards and badges.
How do I use my new Go Pass on Clipper?
Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. You must tag your card again when you get off the train. Each time you tag on successfully, you should hear one “beep.” The smart chip in the card will verify that you have an active pass. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again.
If you cannot tag your card successfully, try on another device. If unsuccessful, your Clipper card may be defective or damaged. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion.
You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine.
Why do I have to tag on and off for every ride? Why is this different than Caltrain monthly pass users?
The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass.
The tag on/tag off requirement for the Go Pass will allow Caltrain to have a better understanding of the program and more accurate ridership information. These changes can help Caltrain improve the Go Pass program and make more informed decisions. For example, Caltrain could see where adjustments are needed to the Caltrain timetable or station amenities based on a station’s increased ridership and utilization.
Won’t there be lines at the Clipper machines?
Caltrain is evaluating ways to increase or relocate Clipper Interface Devices to provide better access to riders. In addition, we have created a map of the Clipper reader locations at the Palo Alto Transit Center, which riders may find offers more options than they may have thought.
What happens if I forget to tag on or off?
In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. If you forget to tag on and/or off, you will be subject to citation.
If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. One beep means you have tagged on, and two beeps mean you have tagged off. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on.
Please note that, effective April 2018, Caltrain has implemented a new proof-of-payment system for fare enforcement. Under the new system, if a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriff’s Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. For more information, including fines, please see Caltrain's fare evasion policy.
What should I do if my Clipper card isn't tagging properly?
- If you are unable to get your Go Pass to tag on:
- Please try another Clipper card reader.
- Hold your card flat against the Clipper logo on the reader.
- Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder.
- If you purchased your Clipper card from a retail location, confirm that the provider activated the card.
- If you are still having trouble with your Go Pass, please contact us at firstname.lastname@example.org or 650.736.9923.
- Cash value is NOT required and should NOT be deducted when you use an active Go Pass. If this happens at any time, please call Clipper at (877) 878-8883 for a refund.
Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. If you have a Go Pass on one of these cards, please contact our office for a replacement card.
Will there be any changes to the policy on lost or stolen Go Passes or Eco Passes?
Starting in 2018, there will be no replacement fee for lost or stolen Go Passes. However, each Go Pass user will only get two replacements per calendar year.
Because Eco Passes are only available through P&TS-issued Clipper cards, there will be a replacement fee of up to $5 for all Eco Pass replacements. Each Eco Pass user only gets one replacement per calendar year.
Do I need to register my Clipper card?
We recommend that you do. All Go Pass users should register their Clipper cards on Clipper’s website. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. You also would need to contact Stanford Parking & Transportation Services to request that your Go and/or Eco Pass be deactivated and new pass(es) loaded.
Will the 2018 Go Pass work on BART? Other transit agencies? Will free passes for other transit agencies be on the Clipper card?
No. The Go Pass is a Caltrain-specific program, and the Go and Eco Passes are the only free transit passes available for Stanford affiliates at this time.
However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. For more information, please refer to our pre-tax payroll deduction web page.
Are the Go Pass and Eco Pass transferable? Can I loan them to friends and family?
The Go and Eco Passes are non-transferable.
These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640.
Fraudulent use and transfer of the Go and/or Eco Pass is a serious violation of the program. Stanford affiliates who are caught transferring their Go and/or Eco Pass and individuals who accept a Go and/or Eco Pass that was not issued to them, will face confiscation and potential fines up to $400. In addition, those affiliated with Stanford will immediately forfeit Commute Club privileges and the privilege of receiving future passes and prizes through Parking & Transportation Services.
What if I have other questions about Clipper cards?