If Your Go Pass and/or SmartPass is Lost, Stolen, or Damaged
If the Clipper Card containing your Smart (formerly Eco) and/or Go Pass(es) is lost, stolen, or damaged, please notify our office immediately so we can deactivate your Smart and/or Go Pass(es). Please email a claim form to firstname.lastname@example.org. Contact us at email@example.com or 650.736.9923 if you have any questions.
Even if you don't plan to use your Go Pass, please report your Clipper card as lost or stolen to protect yourself in the event of fraudulent use of your pass. Otherwise, you may be held responsible for transferring your pass.
You are also encouraged to register your Clipper card in advance on the Clipper website. Although Stanford Parking & Transportation Services can deactivate your Go and Smart passes, we are not able to protect cash value or other passes that you may have loaded on the card. By registering your Clipper card in advance, you can contact Clipper to deactivate your card to protect other products or value you may have on your card if it is lost or stolen.
Replacement Limits and Fees
In cases of ‘lost’ or ‘stolen’ passes, you are eligible for two free replacements of the Caltrain Go Pass and one free replacement of the VTA SmartPass per calendar year.
Replacement of ‘damaged’ passes (Clipper cards) is free and does not count against ‘lost’ or ‘stolen’ replacement limits.
Clipper charges $5 for each Clipper card issued. Please refer to the following chart for Go and Smart Pass replacement fees:
|Clipper card||Go Pass||Smart Pass|
|Initial issuance of transit pass(es)||$0 (free)||$0 (free)||$0 (free)|
|First replacement||$5||$0 (free)||$0 (free)|
|Second replacement||No replacement||$0 (free)||No replacement|
|Third replacement||No replacement||No replacement||No replacement|