If You Need to Replace Your Go Pass, SmartPass, and/or EasyPass
If the Clipper card containing your VTA SmartPass, Caltrain Go Pass and/or AC Transit EasyPass is lost, stolen, or damaged, please notify our office immediately so we can deactivate your SmartPass, Go Pass, and/or EasyPass.
Request a replacement pass
University or hospital employees
In order to get a replacement Clipper Card pre-loaded with your Caltrain Go Pass and VTA SmartPass (and AC Transit EasyPass if eligible):
- Request a replacement via our replacement form.
- Your Clipper Card will be mailed to you within 3 to 5 business days
In order to get a replacement Go Pass (not eligible for SmartPass replacement):
- Obtain a new Clipper Card online or at participating retail locations.
- Request a replacement via our Go Pass replacement form.
Your Go Pass will be ready to use in 3 to 5 business days.
Replacement limits (per calendar year)
In cases of ‘lost’ or ‘stolen’ passes, you are eligible for two replacements of the Caltrain Go Pass and one replacement of the VTA SmartPass per calendar year.
Replacements for other reasons, such as a damaged Clipper card or switching a virtual pass to a new mobile device do not count against ‘lost’ or ‘stolen’ replacement limits.
Please expect 3 to 5 business days to receive a Go Pass, SmartPass and/or EasyPass replacement
Please be aware that it can take 3 to 5 business days to load or mail a replacement Go Pass, SmartPass, and/or EasyPass. While you are waiting for your replacement, Stanford Transportation will not provide reimbursements for Caltrain or VTA fare except in cases where the Go Pass, SmartPass, and/or EasyPass needs to be replaced because of a Stanford Transportation error.
Notify us when Clipper replaces your Go Pass
If you get a replacement Go Pass directly through Clipper, we strongly urge you to let us know your new Clipper card number so we can update our records. If we don’t have the new number, your Go Pass will not automatically renew the next time we load the Go Passes (which is done every four months: Jan. 1, May 1, and Sept. 1).
Register your Clipper card
You are encouraged to register your Clipper card in advance on the Clipper website. Although Stanford Transportation can deactivate your Go Pass, SmartPass, and/or EasyPass, we are not able to protect cash value or other passes that you may have loaded on the card. By registering your Clipper card in advance, you can contact Clipper to deactivate your card to protect other products or value you may have on your card if it is lost or stolen.
Report your lost Clipper card
Even if you don't plan to use your Go Pass, please report your Clipper card as lost or stolen to protect yourself in the event of fraudulent use of your pass. Otherwise, you may be held responsible for transferring your pass.