Following Stanford University’s direction DisGo recommends but no longer requires the use of masks.

Please use the rear seats when riding on DisGo when possible.

For other COVID-19-related updates for the Stanford community, visit healthalerts.stanford.edu.

No service on weekends, university holidays, or during winter break.

For after-hours campus travel, please use the 5-SURE transportation service:

• Phone: 650-725-SURE (650-725-7873)
• Operation times: 7 days a week, 5 p.m. - 2 a.m. (Last call at 1:45 a.m.) Note: 5-SURE is not a year-round service. Visit the 5-SURE website for a quarterly schedule.
• Wheelchair-accessible vehicle available.

1) Register

Please complete the DisGo Registration Form.

2) Make a reservation(s)

To make phone reservations:

• Call 415.404.1059
• Reservations are encouraged for guaranteed service
• Requests are accepted Monday through Friday from 6:00 a.m. until 8:00 p.m.
• One day advance notice is requested to coordinate rides. Rides requested after 7 pm for the next day may not be filled.
• Please provide the following:
  • Pick up date
  • Pick up time
  • Detailed pick up location
  • Destination
  • Phone number
  • Pertinent information (Wheelchair rider, mobility devices, on crutches etc.)
• Continuing Studies students: We recommend using Roble Field Garage as a pick-up location. This will allow consistency for recurring trips.

To make an online reservation:

• Online requests must be made at least one business day in advance by 7 p.m. 

• If a reservation is not completed by 7 p.m. Please call / text 415.404.1059, alternate times will be suggested if the vehicle is already booked during the time requested.

1. Complete the following forms:
   • DisGo Ride Request Form or
   • DisGo Recurring Ride Request Form (for requesting rides on a weekly, monthly, or quarterly basis)
2. Contact DisGo the following morning to confirm your trip reservation.
3. To cancel a ride(s), please call 415.404.1059 as soon as possible.

To request DisGo service through TripShot (smartphone app):

• DisGo requests can be made before your trip through the TripShot app.

1. Download the TripShot app.
   • iPhone users: Download the app through the App Store.
   • Android users: Download the app through Google Play.
2. Select “Stanford DisGo”.
3. Enter your SUNet ID username and password and other info requested. Our ETA (estimated time of arrival) will arrive a few minutes after you select “Submit ride.” Stay close to your smartphone and watch for a notification that we’ve arrived.

TripShot Tutorial

Step 1 Go to Google play store or Apple App store and download TripShot. Make sure you are downloading TripShot and not TripShot driver as they are different apps.
Step 2 Once you have downloaded TripShot App and opened it. It will take you to the setup page where you must type in Stanford DisGo and click next.
Step 3 After you click next it will take you to a screen where it gives you an option to log in with your Stanford credentials or TripShot credentials. You will click on log in with Stanford and type your Student ID and password.
Step 4 Login with your Stanford login
Step 5 Once you log in you will see the options to either get on Demand ride, plan a trip, favorite certain stops, and see what stops are close to you.
Step 6 If requesting an On Demand ride click on the On Demand section and enter in your destination.
Step 7 When entering in an On Demand ride and you’re getting an error saying no vehicles are available you can either call the dispatch number that pops up on the screen or you can try a different time for your ride as all drivers might be busy.
Step 8 Changed time and was able to get an On Demand ride.

• Trips are scheduled on a first come first serve basis. DisGo reserves the right to make modifications to any reservation.
• It is recommended that you schedule your reoccurring rides for classes or regular appointments as soon as possible to ensure that your rides are confirmed.
• For one-time rides, last-minute rides, and/or to cancel rides please phone/text DisGo dispatch at 415.404.1059 as soon as possible.
• If using the Trip Shop mobile app, please note that the app may only allow up to two rides per day and may limit your ability to schedule back-to-back rides.
• Drivers can only wait for 5 minutes as delays will affect scheduled rides for other users.
• If you are a no-show for any ride, your remaining rides for that day will be canceled. To keep your remaining rides, you must call 415.404.1059 to confirm them.
• Please note that trips may include multiple riders. Scheduling solo rides may lead to longer wait times. If you require solo rides (no other passengers) as a disability-related accommodation, please call/text 415-404-1059.
• The Winter quarter is a particularly busy time for DisGo. It is recommended that you plan accordingly and schedule your rides with ample time to get to classes/appointments.
• Newly registered passengers who are not able to use online reservation service on the first day of enrollment, please call 415.404.1059 at least 1 hour prior to the trip.
• Do not choose a wheelchair-accessible vehicle if you do not need one.
• If your desired pickup time is not available, please provide an alternative time.
• For text notifications (delays, changes), please provide a cell phone number.
• Drivers will only assist passengers in/out of the vehicle. If passengers need assistance getting to a specific room or floor, they can make their own arrangements.
• For alternative on-campus transportation, Stanford operates a free shuttle service. The Marguerite Shuttle traverses the campus Monday - Friday (except university holidays). All buses are wheelchair accessible and equipped with bike racks.