Permit Cancellation/Return Policy
Parking permits should be purchased as needed. All parking payments are non-refundable. Only long-term permits can be returned to stop future payments. Once a permit is returned, it is immediately inactive.
How to return/cancel your commuter or resident permit
For ongoing Pre-Tax Payroll Deduction and recurring debits/charges associated with long term permits, you must return your permit by the end of the current month to avoid being charged for the next month’s deduction and subsequent deductions.
Contact us at firstname.lastname@example.org or 650.723.9362 if you have questions on returning or canceling your permit.
Why return your permit
Any automated payments you have set up with our office will continue until your parking permit is returned or expired. Please note that all sales are final and there are no refunds.
Commuter and resident permits
All sales are final and there are no refunds. If the wrong permit was purchased, please call us immediately at 650.723.9362.
Please note that all physical, daily “scratchers” expired on Dec. 31, 2019. They are no longer valid on either the main campus or at Stanford Redwood City. There are no refunds or exchanges for expired daily “scratcher” permits.
All sales are final. Permits may be returned without a refund. If the wrong permit was purchased, please call us immediately at 650.723.9362.
Pre-tax payroll deduction: Long-term (monthly) parking permits
Long-term parking permits that are purchased using pre-tax payroll deduction (PD) must be canceled by the last business day of the month to avoid future deductions. A minimum of one month will be charged and is non-refundable regardless of when the permit is returned.
Credit card: Long-term (monthly) parking permits
Long-term parking permits purchased with a credit card are charged for a minimum of one month at the time of purchase. Future charges are canceled upon the return of the permit.
Department, vendor, and contractor permits
Virtual permits sold to a department, vendor, or contractor and paid in full can be canceled for a pro-rated refund. A cancellation request must be emailed to email@example.com.
Please note that all physical, daily “scratchers” expired on Dec. 31, 2019. They are no longer valid on either the main campus or at Stanford Redwood City and cannot be returned for a refund.